Who we are
What information we collect
Mackin is committed to ensuring that your privacy is protected. Should we ask you to provide certain information, then you can be assured that it will only be used in accordance with this privacy statement. When you interact with our organisation, we may receive and store information about you such as the following;
Your name, email address, address and/or postal code, payment method and telephone number. We collect this information in several ways, including when you enter it while using our service, interact with our employees or participate in surveys or marketing promotions; Information when you choose to provide account settings, set preferences in your account, or otherwise provide information to us through our service or elsewhere; We do not store any personal banking or credit card details. Information we collect automatically when you use our Marketing or Business Intelligence services: We collect information about you and your use of our service, your interactions with us and our advertising, as well as information regarding your computer or other device used to access our service (such as mobile devices, operating system, browser). This information includes:
Your activity on the service, such as user profile matches, viewing history and search queries;
- Details of your interactions with us such as date, time and reason for contacting us, transcripts of chat conversations and, if you call us, your phone number and call recordings;
- Device IDs or other unique identifiers, device and software characteristics (such as type and configuration), connection information, statistics on page views, referral URLs, IP address (which may tell us your general location), browser and standard web server log information;
Why we collect it
We use information to provide, facilitate, analyse, administer, enhance and personalise our service delivery and support delivery efforts in accordance with our obligations to you. For example, we use information to:
- Process your registration, your orders and your payments, and to communicate with you on these and other topics;
- Provide secure access to our services, manage your account and support quality monitoring;
- Determine your general geographic location to provide localised content, provide you with information we think will be relevant to your business, and help us quickly and efficiently respond to enquiries and requests;
- Prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and enforcing our terms;
- Analyse and understand our customers, improve our service (including user interface experiences) and optimise content selection, search and relevance algorithms, and delivery;
- Communicate with you concerning our service, so that we can send you news, details about new features or content available on our services, and customer surveys;
- Measure the success of our marketing campaigns and to better understand our customers;
How and where we process it
The personal data that we collect from you and process in relation to our services is processed by our staff in the UK. For the purposes of IT hosting and maintenance, this information is located on servers within the European Union. We do not undertake any automated decision making based on your personal information and third parties do not have access to your personal data unless the law allows them to do so.
What we do to protect it
We take the security of your information very seriously. To oversee the effective and secure processing of your personal information and to safeguard against its loss, theft, and unauthorised access, use and modification, we operate comprehensive data protection and information security policies and procedures, which are certified to the international standard ISO 9001, and we use reasonable administrative, logical and managerial measures. We use multiple layers of firewalls, specialist software to detect and prevent intrusion attempts, and encryption systems to ensure data is scrambled while being transmitted from system to system. We employ security policies to prevent physical access to our data servers. We perform regular system patching and use independent IT specialists to perform penetration tests to reveal vulnerabilities in our systems and to enable them to be fixed proactively.
Unfortunately, however, no measures can be guaranteed to provide 100% security. Accordingly, we cannot guarantee the security of your information.
Who may share your information
We disclose your information for certain purposes and to third parties, as described below:
We use other service providers (i.e. companies, agents or contractors) to perform services on our behalf or to assist us with the provision of services to you. For example, we engage service providers to provide infrastructure and IT services, to provide software to enable us to administer our business, to process credit card transactions or other payment methods, to collect debts, to analyse and enhance data (including data about users’ interactions with our service), and to process and administer client surveys. In the course of providing such services, these service providers may have access to your personal information. We do not authorise them to use or disclose your personal information except in connection with providing their services to us.
Protection of Mackin and others:
- Mackin and its Service Providers may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to satisfy any applicable law, regulation, legal process, or governmental request,
- Detect, prevent, or otherwise address illegal or suspected illegal activities (including payment fraud), security or technical issues;
- Protect against harm to the rights, property or safety of Mackin, its customers or the public, as required or permitted by law.
You may also choose to disclose your information in the following ways:
- While using our services you may have opportunities to post certain information publicly and third parties could use the information you disclose;
- Certain portions of our services may contain tools that give you options to share information by email and social or other sharing applications, using the clients and applications on your smart device and the recipients could use the information you disclose;
If, as a result of a communication, you have taken an action, such as downloaded a paper or registered for an event for example, information about your engagement with that campaign may be included in campaign performance reporting and may result in further communication relating to the action you have taken. If you have agreed to receive marketing, you may always opt out at a later date.
When you register with us for one of our Marketing or Business Intelligence services, the details you provide will not be sold or leased to third parties unless we have your permission or are required by law to do so. The only other times we will pass your details to anyone else would be if we are required to do so for fraud or other legal purposes. You have the right at any time to stop Mackin from contacting you for marketing purposes or giving your data to other members of our group.
How long we keep it
We are required under UK tax law to keep our customers’ basic personal data (name, address, contact details) for a minimum of 6 years plus the current year after which time it will be destroyed. Your information that we use for marketing purposes will be kept with us until you notify us that you no longer wish us to retain this information.
You can request access to your personal information or correct or update inaccurate or out-of-date personal information we hold about you by contacting us directly. You may also request that we delete personal information we hold about you. If you have given consent for your information to be used for certain purposes, such as informing you of related services and offers that may be of interest to you, you may withdraw that consent at any time.
If you wish to raise a complaint on how we have handled your personal data, you can contact us, and we will investigate the matter. If you are not satisfied with our response or believe we are processing your personal data in a manner that is not in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).
What are cookies? Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
For the purpose of EU General Data Protection Regulation, Mackin Construction Ltd will be the data controller responsible for your personal information.
Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.